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Privacy Policy

1. Introduction

At Tu Tike (hereinafter, “the Platform”), we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information in connection with providing our online reservation services for restaurants. By using our Platform, you agree to the terms outlined in this document.

2. Definitions

  • Users: Refers to both Restaurants (or integrated businesses) and Clients who make reservations.
  • Personal Data: Information that identifies or can identify a person directly or indirectly, such as name, email address, phone number, address, among others.
  • Usage Data: Information automatically collected about the user's interaction with the Platform, including IP address, browser type, operating system, pages visited, and other technical data.
  • Cookies and Similar Technologies: Small files or technologies stored on the user's device to facilitate the functioning of the site and personalize the experience.

3. Information We Collect

3.1. Information Provided by the User

  • For Restaurants and Administrators:
    • Registration data (name, email address, phone number, address, representative contact details, payment or earnings transfer data, logo, and social media).
    • Business and setup information necessary for integration into the Platform (hours, menu, location, etc.).
  • For Clients (Users making reservations):
    • Personal data when making a reservation (name, email address, phone number, and special preferences).
    • Comments or ratings if they choose to leave a review or feedback about their experience.

3.2. Transaction Information

  • Details related to the reservations made through the Platform, including date, time, number of diners, and any additional information provided to personalize the service.
  • Payment data: If the process includes payments (e.g., prepaid reservations or cancellation charges), such data will be securely processed through our payment processor partner (Stripe) and will not be stored directly on our servers.

3.3. Automatically Collected Information

  • Cookies and Similar Technologies: We use cookies and tracking technologies to improve the user experience, personalize content, analyze usage of the Platform, and, in some cases, for targeted advertising. You can configure your browser to reject or delete cookies, but this may affect the functionality of some services.

4. Use of Information

We use the collected data to:

  • Provide and Improve Our Services:
    • Allow restaurants to manage their reservations and customers to make reservations easily.
    • Personalize and optimize the user experience on the Platform.
  • Communication:
    • Send reservation confirmations, reminders, and important notifications related to the service.
    • Respond to queries, support requests, or user feedback.
  • Analysis and Development:
    • Analyze usage of the Platform to improve its functionality, security, and usability.
    • Generate statistics and aggregated (anonymous) data for improvement and development decisions.
  • Marketing and Promotions (with consent):
    • Send newsletters, special offers, or promotions from our Platform or affiliated restaurants, provided the user has given explicit consent.

5. Sharing and Transfer of Information

5.1. With Restaurants and Affiliated Businesses

  • The necessary data to manage the reservation (e.g., name, phone number, and preferences) is shared directly with the restaurant where the reservation will take place to provide the requested service.

5.2. With Service Providers and Third Parties

  • Payment Processors: As indicated, payment information is sent and processed through third-party specialists and is not stored on the Platform.
  • Analytics and Marketing Services: We may share anonymous or aggregated data with service providers for analytics or marketing to improve our services.
  • Legal and Security Obligations: We may disclose personal information if required by law or in cases of investigations related to fraudulent activities or security issues affecting the Platform.

5.3. International Transfers

  • If personal data is transferred outside the country of origin, appropriate security measures and safeguards (e.g., standard contractual clauses) will be implemented to ensure an adequate level of protection according to applicable regulations.

6. Cookies and Similar Technologies

We use cookies to:

  • Facilitate access and navigation on the Platform.
  • Collect usage data and personalize the experience.
  • Perform statistical analysis and improve the service.

You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].

7. Information Security

We adopt appropriate technical and organizational security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee the absolute security of the information.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolution of disputes, and enforcement of our agreements.

9. User Rights

Depending on applicable legislation (e.g., the General Data Protection Regulation in the EU or local laws), you may have the following rights:

  • Access: Request information about the personal data we have about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Deletion: Request the removal of your personal data.
  • Objection and Limitation: Object to the processing of your data or request its limitation.
  • Portability: Request the transfer of your data to another controller.

To exercise these rights, you can contact us through the means provided in the Contact section.

10. Security Incident Notification

In the event of a security breach affecting your personal data, we will notify the competent authorities and, if necessary, the affected users, in accordance with the applicable legislation.

11. Changes to the Privacy Policy

We may periodically update this Privacy Policy. Any significant changes will be posted on our Platform, and in required cases, users will be notified through appropriate means (e.g., email or notice on the site). We recommend reviewing this policy regularly to stay informed about any modifications.

12. Contact

If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact us at:

  • Email: contact@tutike.com
  • Address: 5760 NW, 72 ND Ave. Miami, Florida, USA.
  • Phone: 3057094010
Privacy Policy - TuTike